Introduction
Welcome to Zinnia Homes, a homestay located in the beautiful city of Srinagar. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our services.
Information We Collect
Personal Information
When you make a reservation or contact us through our website, we may collect the following personal information:
- Name
- Email address
- Phone number
- Payment information
- Details of your stay (arrival and departure dates, special requests)
Non-Personal Information
We also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and the duration of your visit
How We Use Your Information
We use the information we collect for the following purposes:
- Booking and Reservations: To process your booking, send confirmations, and communicate with you about your stay.
- Customer Service: To respond to your inquiries and provide assistance.
- Improvement of Services: To enhance our website and services based on your feedback and usage patterns.
- Marketing: To send you promotional materials and updates about our services, with your consent.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.
- Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or protect our or others’ rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include secure servers, encryption, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and contractual restrictions.
- Opt-Out: Opt-out of receiving marketing communications from us.
To exercise any of these rights, please contact us at [your contact email].
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that are placed on your device to collect information about how you interact with our site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will take effect when it is posted.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Zinnia Homes
House No 22, Naaz Enclave, Opp. ITBP, Pantha Chowk, Srinagar, Kashmir, 191101
Email: reservations@zinnia-homes.com
Phone: +91 85272 14321
By using our website and services, you agree to the terms of this Privacy Policy. Thank you for choosing Zinnia Homes for your stay in Srinagar.